We operate by a core set of nine values. This month, we focus on quality.
Quality equals building excellence. Our goal is to ensure our clients are receiving the construction project they expect for the dollars they are investing. Why do we do this? First, it is the right thing to do. Second, we cannot be a successful company by offering sub-par quality. We are proud of our “reputation built on performance”—and performance begins with quality.
It is important to us to establish the standard and measure quality from the beginning of a project rather than simply evaluating quality at the end of a project. What processes do we have in place to ensure that every project is a quality one? Here are just a few:
We create a detailed model that shows the work in place, which helps trade contractors visualize their scope of work. We also use the model to coordinate building elements and to plan the project’s sequencing and durations.
Mock-Ups and First-in-Place Inspections
Particularly for projects that contain repetitive spaces (such as hospital patient rooms), we use a first-in-place inspection process. This involves the inspection of the first piece of work put in place to verify quality. This install then becomes the quality standard for the balance of the project. This process can include mock-ups of a specific area, which our team reviews for quality (and our owners review for aesthetics and functionality).
Weekly Progress Meetings
We hold weekly job coordination meetings with subcontractors, trades and material suppliers during which we review schedule, coordination of work, quality of work and safety/security requirements.
Quality Control Checklist
Each of our field personnel carry a pocket-sized quality control checklist, which breaks down standards of work by division. This provides us a portable tool to review the quality of work with each of our subcontractors.
Ongoing Punch Lists
We do not believe in waiting until the end of the project to develop a punch list. We create an ongoing punch list at the beginning of a project so that our subcontractors can correct deficiencies in a timely manner. We review this punch list at our weekly progress meetings. We also encourage our owners and design partners to participate in developing the punch list items. This helps our subcontractors understand the expectations early on in the project and facilitates prompt close-out of the job.